Shipping Policy
At Meloncrate, we believe shopping for your home should be simple, enjoyable, and worry-free. We're committed to delivering your order safely and efficiently, so you can start enjoying your new home essentials as soon as possible.
Order Processing
Orders are typically processed within 1–2 business days (Monday through Friday, excluding holidays) after payment has been successfully confirmed.
During holidays, promotional events, or periods of high order volume, processing may take slightly longer. If there is a significant delay, we'll notify you by email.
Shipping Times
Estimated delivery times begin after your order has been processed.
| Destination | Estimated Delivery |
|---|---|
| United States | 5–8 Business Days |
| Canada | 6–10 Business Days |
| United Kingdom | 5–8 Business Days |
| Australia & New Zealand | 7–12 Business Days |
| Europe | 6–12 Business Days |
| Rest of the World | 8–15 Business Days |
Please note that these are estimated delivery times and are not guaranteed. Unexpected delays caused by customs, weather, or shipping carriers may occasionally occur.
Shipping Costs
Shipping rates are calculated at checkout based on your shipping destination and the items in your order.
We also offer Free Shipping on eligible orders during selected promotions.
Order Tracking
Once your order has been shipped, you'll receive a confirmation email with your tracking information.
Please allow 24–48 hours for tracking updates to appear after your package has been handed over to the shipping carrier.
Multiple Shipments
For faster delivery, orders containing multiple items may occasionally be shipped separately.
If this happens, you'll receive a tracking number for each shipment at no additional cost.
Address Accuracy
Please ensure your shipping address is accurate before completing your purchase.
If an incorrect or incomplete address is provided, delivery delays or additional shipping charges may occur. If you notice an error after placing your order, please contact us immediately. We'll do our best to update the address before your package is shipped.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.
Our team will investigate the issue with the shipping carrier and work quickly to provide an appropriate resolution, whether that be a replacement or another suitable solution.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees determined by your country's regulations.
These charges, if applicable, are the responsibility of the customer and are not included in the purchase price or shipping cost.
Contact Us
If you have any questions regarding your shipment or delivery, we're always happy to help.
Meloncrate Customer Support
Email: support@meloncrate.com
Our customer support team typically responds within 24–48 business hours.
