Return & Refund Policy

At Meloncrate, your satisfaction is important to us. We carefully curate products designed to make your home more comfortable, functional, and beautiful. If your purchase doesn't meet your expectations, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Include all original packaging and accessories.
  • Be free from damage caused after delivery.
  • Be accompanied by proof of purchase.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personalized or custom-made products.
  • Final sale or clearance items.
  • Gift cards.
  • Items marked as non-returnable on the product page.
  • Products that have been used, altered, or damaged after delivery.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide:

  • Your order number.
  • A description of the issue.
  • Clear photos of the product.
  • Photos of the shipping box and packaging (if applicable).

After reviewing your request, we'll arrange a replacement, refund, or another appropriate solution at no additional cost.

Refunds

Once your returned item has been received and inspected, we'll notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Depending on your bank or payment provider, refunds generally appear within 5–10 business days.

Return Shipping Costs

If the return is due to our error, such as receiving the wrong or defective item, Meloncrate will cover the return shipping costs.

If you're returning an item because you changed your mind or no longer need it, you will be responsible for the return shipping costs.

Original shipping charges are non-refundable unless the return is caused by our mistake.

Exchanges

We currently do not offer direct exchanges.

If you'd like a different product, simply place a new order after your eligible return has been approved.

Order Cancellations

Orders may be canceled before they have been processed for shipment.

Once an order has entered processing or has been shipped, it can no longer be canceled. Eligible products may still be returned after delivery in accordance with this policy.

Our Commitment

We stand behind the quality of every product we offer.

If you experience any issue with your order, our team will work with you to find a fair and timely resolution. Your satisfaction is at the heart of everything we do.

Contact Us

If you have any questions regarding returns, refunds, or your order, we're here to assist you.

Meloncrate Customer Support

Email: support@meloncrate.com

We typically respond to all customer inquiries within 24–48 business hours.